About Information Technology Services
Serving NIU Campuses
Information Technology Services provides information technologies that support teaching and learning, administration, and research at all of NIU's campuses. ITS manages NIU's IT infrastructure and services including computer operations, information management and security, telecommunications, and the NIU network.
The Helpdesk provides customer support 24/7/365 to the NIU community. It also monitors the applications running on ITS servers and contacts technicians when issues arise. The Contact Center provides face-to-face IT support service to students, faculty and staff, retirees, and prospective students visiting campus.
The Computing Facilities Advisory Committee advises in matters of computing and network planning and priorities.
Serving the Community
NIUNet (see below) provides access to the Illinois Century Network (a state network providing Internet service to schools, libraries and universities) to five school districts at a cost 75 percent lower than what they were paying.
Serving Northern Illinois
NIUNet is an ultra-fast fiber-optic network that connects schools, libraries, hospitals and municipalities to NIU broadband services. It provides Internet 2 and connectivity to the federal research labs in northern Illinois for research and collaboration.
Illinois Municipal Broadband Communications Association for economic development
Northern Illinois Technology Triangle for economic development
TriLightNet a medical network for health information exchange and health care
Northwest Municipal Broadband Authority a municipal and education network
DeKalb Advancement of Technology Authority a Broadband Technology Opportunities Program funded grant for DeKalb County
Illinois Broadband Opportunities Partnership a nine county Broadband Technology Opportunities Program funded grant to NIU
ITS is building wifi and cloud computing capabilities with a focus on sustainability