About ITS - NIU - Information Technology Services



Information Technology Services

About Information Technology Services

NIU's Wellness & Literacy Building

Information Technology Services provides information technologies that support teaching and learning, administration, and research at all of NIU's campuses. ITS manages NIU's IT infrastructure and services including computer operations, information management and security, telecommunications, and the NIU network.

Organization chart (PDF)

ITS Leadership A-Z

ITS Leadership Structure

Supporting Students, Faculty and Staff

The Helpdesk provides IT support 24/7/365 to the NIU community. It also monitors the applications running on ITS servers and contacts technicians when issues arise. The Contact Center, located near the center of campus, provides face-to-face IT support to students, faculty and staff, retirees, and prospective students visiting campus.

Network Modernization

Starting in July 2013, in partnership with the Provost and Finance & Facilities, ITS began upgrading all network connections from 10 MB to 100 MB. The faster connection means sending and receiving big files faster and better streaming video.
See 10 Mb to 100 Mb upgrade schedule.

ITS is in the process of implementing a $2.3M upgrade to the core network for greater network capacities and reliability between campus buildings. The upgrade includes a 100 Gigabit ring between NIU’s main campus data center and the off-campus data center, adding a fourth Internet service provider, and enhanced firewall protection for campus facilities.

Both projects are scheduled to be completed in July 2014.

Academic Computing Optimization

Anywhere Lab - Students go to an ITS computer lab to use course-specific software, to work with files on their home (H: drive), and to print. Anywhere Lab makes those services available anywhere they have a device connected to the Internet.

Wi-Fi - ITS has achieved 100 percent Wi-Fi coverage in student and academic indoor spaces, outdoor spaces like Huskie Stadium and the Outdoor Recreation Facility, and in most administrative buildings. See Wi-Fi Areas


Bigger mailboxes - ITS implemented Google Apps for students in August 2012. A Google mailbox has 30 Gigabytes of storage, making it an alternative to saving printed documents. Google Drive makes creation and collaboration on electronic documents easy, and with Google Sites, a website can be created to gather all the documents in one place. Learn more about about NIU's Google Apps at google.niu.edu.Virtual server technology - Virtual server technology allows one physical server to host 20 to 25 virtual servers, saving up to 90% on energy consumption. Anywhere Lab and NIU enterprise applications such as Blackboard, GroupWise, Mobility Connector, OnBase and MyNIU all have virtual server components. Price reductions starting July 1, 2013 for virtual server configurations were made possible by the assistance of the Division of Finance & Facilities with a storage array purchase.

GroupWise mailboxes for faculty and staff have been increased to 2 Gigabytes.

Print quotas - During the first semester of the print quota, Fall 2012, 3,221,822 fewer sheets of paper were used compared to Fall 2011. Only 120 students used their entire 300-page print quota. The print quota for the fall and spring 2013 semesters is 200 free prints per semester. The printers also scan to email or USB drive, which saves paper.

Broadband Technology Leadership

NIUNet is a 2,200 mile high-speed fiber-optic network built by NIU in collaboration with Illinois communities and their anchor institutions like village halls, school districts, libraries and hospitals. 

NIUNet was originally a proof-of-concept initiative for collaboration between public and private partners. Since September 2004, NIU has led the development of several regional fiber-optic networks valued at over $120M in federal/state/local grants and other funding sources. 

The unique NIUNet model has stimulated economic development and created one of the most robust broadband communities in the nation. 


iFiber is a Broadband Technology Opportunities Program funded grant to NIU serving a nine-county region

DeKalb Advancement of Technology Authority is a Broadband Technology Opportunities Program funded grant for DeKalb County

Illinois Rural HealthNet is a Federal Communications Commission funded grant for the development of high-speed networks for healthcare in rural Illinois areas

Northern Illinois Technology Triangle is a State of Illinois funded network for economic development in counties west of Chicago

Illinois Municipal Broadband Communications Association is a locally funded network cooperative for municipal interconnectivity and economic development

TriLightNet is a local hospital funded medical network for health information exchange and health care