Date Last Reviewed:
06/11/2008
All features are available to Administrative Faculty/Staff Personnel. If you are uncertain which features are programmed on your phone, contact NIUTEL.
For information about the features on your Electronic Multi-Line phone, see the Electronic Multi-Line Features page.
A 
means there is a short "show me how" video available for this feature. These videos also have audio. They are best viewed with high-speed Internet connection using Windows Media Player. If you don't have Windows Media Player, you can download it free from Microsoft's Download Center.
Automatic Call Return keeps a record of the last call received, whether you answered the call or not, and allows you the convenience of calling back without having to know the number of the caller.
To use Automatic Call Return:
Automatic Redial redials the last number you called and if the line is busy, automatically monitors the number for up to thirty minutes for availability, and will connect your call if the line is becomes available.
To use Automatic Redial:
This feature allows you to forward your incoming calls to another NIU extension. You activate and deactivate the feature using your telephone. When activated, Call Forward takes precedence over Call Forward Do Not Answer.
To activate or cancel call forwarding on your line:
If you are on an active call and receive another call, this feature allows that call to forward to a pre-determined number. Designation of the NIU extension number to which your calls are to be forwarded is accomplished by means of a Work Order.
If your telephone rings and you do not answer it, this feature will cause the call to be forwarded after a system-defined period of time to another, previously-designated NIU extension number. Designation of the NIU extension number to which your calls are to be forwarded is accomplished by means of a Work Order.
This feature allows you to use your telephone to answer an incoming call to another telephone in your designated call-pickup group. Call Pickup groups are designated by means of a Work Order.
If you are on a call and receive a second call from off-campus, this feature will send an audible call-waiting tone alerting you to the presence of the second call. NOTE: Call Waiting is only activated by OFF-CAMPUS calls.
This feature allows one to transfer an active call, either incoming or outgoing, to another NIU extension or to the NIU switchboard operator. This places an active call on hold while you establish a call to a third party. After consulting with the third party, you may either transfer the call to the third party, establish a three-way call, or drop the third party and reconnect to the original party. Remember, if you initiate a long distance call, then transfer the call to another department, your phone will incur the long distance charges.
Calling Number Display Blocking allows you to block the appearance of your number on the called party's telephone (if that party subscribes to Caller ID) on a per call basis. The words, "Private Number," may be displayed rather than your number.
Clear Message Waiting allows you to clear the stutter dial tone indicator, which alerts you that you have voice mail messages. You may have to clear your message waiting tone to use a computer modem.
This feature allows you to establish a conference call with up to six conferees, including yourself. When there is a need for over six parties, the Meet-Me Conference service may fill your needs. Contact the ITS Helpdesk for more information.
A Customer Originated Trace allows anyone receiving harassing or threatening phone calls to activate an immediate trace without prior approval of the NIU Police Department. The information is recorded at the police department. Call NIU Police at 815-753-1212.
NOTE: If prior to trace activation, the prank call is interrupted by a waited call (CWT), the waited call, considered the last incoming call, is the one that will be traced.
This feature allows you to use abbreviated dialing codes to dial other extensions in your designated intercom group.
Last Number Redial will automatically redial the last number dialed on your telephone set by dialing an abbreviated code.
This feature allows you to dial pre-programmed telephone numbers by simply dialing abbreviated-dialing codes. You pre-program the numbers using your own telephone set. The two versions available are: Speed Calling - Short List and Speed Calling - Long List. The short-list version allows a maximum of ten pre-programmed numbers and the long list version thirty pre-programmed numbers.
To determine which of the two versions is assigned to your phone, dial *74 for the Short List or *75 for the Long List. You will hear a confirmation tone on the List code assigned to your phone. A busy signal signifies the feature is not programmed on your phone.
Short List - allows a maximum of ten (10) pre-programmed numbers.
Long List - allows a maximum of thirty (30) pre-programmed numbers.
To use the Speed Call feature to place a phone call, dial a * and the code activation number. Be sure to test your programmed numbers before you need them.